FAQ

1. Where do you ship?
We currently ship exclusively within Poland.

2. What products do you sell?
We specialize in mugs, cups, and beer mugs for home use, gifts, offices, cafés, and everyday enjoyment.

3. How long does delivery take?
Orders are processed within 1–3 business days and delivered within 2–5 business days after dispatch.

4. How can I track my order?
You will receive tracking details by email once your order has been shipped.

5. Can I return my order?
Yes, you can return your order within 14 days of receiving it. Items must be unused and in their original packaging.

6. Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

7. What if my mug arrives damaged?
Please contact us within 7 days with photos of the damage. We will arrange a replacement or refund.

8. What materials are your products made from?
Our mugs and cups may be made from ceramic, glass, stainless steel, or other materials depending on the model. Product details are listed on each page.

9. Are your beer mugs suitable for cold drinks?
Yes, our beer mugs are designed for serving beer and other cold beverages unless otherwise stated.

10. Are your products dishwasher safe?
Care instructions vary by product. Please review each product page for cleaning and maintenance guidance.

11. What payment methods do you accept?
We accept secure Shopify payment methods, including major credit and debit cards.

12. How can I contact you?
Email: sabrinavaalor@gmx.net
Phone: +48 67 528 92 65